Nikrish Gifting - Privacy Policy

At Nikrish Gifting, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your data is collected, used, disclosed, and protected when you interact with our website, make purchases, or utilize our services. By engaging with Nikrish Gifting, you agree to the terms outlined in this policy.

1. Introduction

Nikrish Gifting is dedicated to providing a luxurious and seamless experience, built on trust and integrity. We understand the importance of safeguarding your personal data and are transparent about our practices. This policy applies to all information collected through our website, communications, and service interactions.

2. Information We Collect

We collect various types of information to provide and improve our services, facilitate your orders, and personalize your experience.

Personal Information (Directly Provided by You):

  • Contact Information: Name, email address, phone number, billing address, shipping address.
  • Payment Information: Credit/debit card details (processed securely by third-party payment gateways, we do not store full card details), billing details.
  • Order Details: Products purchased, gift messages, customization requests, recipient names and addresses.
  • Account Information: Username, password (encrypted), preferences.
  • Communications: Records of your interactions with our customer service, feedback, survey responses.

Usage Data (Automatically Collected):

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Website Activity:Pages viewed, products searched, time spent on pages, referral source, clickstream data.
  • Location Data: General geographical location inferred from IP address.

Information from Third Parties:

  • We may receive information about you from our service providers (e.g., payment processors, shipping partners) to fulfill orders or improve services.
  • If you interact with us on social media platforms, we may collect information available on your public profile, consistent with your privacy settings on those platforms.

3. How We Use Your Information

The information we collect is utilized for various essential purposes:

Order Fulfillment & Service Delivery:

  • Processing and fulfilling your purchases, including shipping and delivery.
  • Providing customer support and responding to your inquiries.
  • Managing your account and preferences.
  • Processing returns, exchanges, and warranty claims.

Personalization & Experience Enhancement:

  • Tailoring product recommendations and content to your interests.
  • Remembering your preferences for future visits.
  • Customizing the gifting experience, including personalized messages and branding.

Marketing & Communication:

  • Sending you transactional emails (order confirmations, shipping updates).
  • Sending promotional offers, newsletters, and updates about new products or services (with your consent, where required).
  • Conducting surveys or requesting feedback to improve our offerings.

Website Improvement & Analytics:

  • Complying with applicable laws, regulations, and legal processes.
  • Protecting the rights, property, or safety of Nikrish Gifting, our customers, or others.
  • Conducting internal research and development to improve our product range and services.

Legal Compliance & Protection:

  • Analyzing website traffic and usage patterns to enhance functionality and user experience.
  • Troubleshooting technical issues and preventing fraudulent activity.
  • Enforcing our terms and conditions.

4. How We Share Your Information

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, order fulfillment, shipping, marketing, data analytics). These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
  • Payment Processors: Your payment information is securely handled by PCI-compliant third-party payment gateways. Nikrish Gifting does not store your full credit card details.
  • Shipping & Logistics Partners: We share necessary shipping information (name, address, phone number) with our logistics partners to ensure timely and accurate delivery of your gifts.
  • Marketing & Analytics Partners: We may share anonymized or aggregated data with marketing and analytics partners to understand user behaviour and optimize our campaigns.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

5. Data Security

We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Limiting access to personal information to authorized employees and service providers on a need-to-know basis.
  • Regular Security Audits: Conducting periodic reviews and updates of our security practices.
  • Payment Security: Partnering with reputable, secure payment gateways for all financial transactions.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

You have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Please note that even if you opt out, we may still send you non-promotional communications related to your orders or account.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyse website traffic, and personalize content and advertisements.

What are Cookies?

 Cookies are small text files stored on your device by your web browser. They help us remember your preferences, understand how you interact with our site, and improve our services.

How We Use Them:

  • Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling shopping cart functionality).
  • Performance Cookies:Collect information about how you use our website (e.g., pages visited, loading times) to improve performance.
  • Functional Cookies: Remember your choices (e.g., language, region) to provide a more personalized experience.
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements based on your interests.

Managing Cookies:

 Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality and your experience of our website. For more detailed instructions on managing cookies, please refer to your browser’s help documentation.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Nikrish Gifting. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Children's Privacy

Nikrish Gifting’s website and services are not intended for individuals under the age of [e.g., 13 or 16, depending on your target demographic and regional laws]. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

As an e-commerce business, Nikrish Gifting may process and store your information in various locations, including servers and service providers located outside of your country of residence. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than those in your jurisdiction. We ensure that any such transfers comply with applicable legal requirements and that your data remains protected according to this Privacy Policy.

12. User-Generated Content

If you choose to submit any user-generated content to our website, such as product reviews, comments, testimonials, or other publicly posted materials, please be aware that this information may become publicly available. We may use and display such content on our website and social media platforms. By submitting user-generated content, you grant Nikrish Gifting a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. We advise caution when sharing personal information in public forums.

13. Changes to This Privacy Policy

Nikrish Gifting reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated privacy team:

  • Email: info@nikrishgifting.com
  • Phone: +91 97729 77206
  • Mailing Address: Jaipur 

We are committed to transparent and responsible data management and are here to address any queries you may have.

Last Updated: [Current Date, e.g., June 30, 2025]