Nikrish Gifting - Shipping Policy

At Nikrish Gifting, we are committed to ensuring that your meticulously selected gifts arrive flawlessly and on time. This Shipping Policy outlines our procedures and commitments regarding the delivery of your orders, designed to provide a seamless and transparent experience.

1. Order Processing Time

Upon successful placement of your order, our dedicated team begins the process of curation, personalization (if applicable), and meticulous packaging.

  • Standard Orders: Please allow 1-3 business days for your order to be processed and prepared for dispatch. This timeframe may vary slightly during peak seasons or for highly customized items.
  • Custom/Personalized Orders: For gifts requiring personalization (e.g., engraving, custom branding), the processing time may extend to 3-7 business days, depending on the complexity. You will be provided with an estimated timeline during your order confirmation.
  • Corporate/Bulk Orders: Processing times for large corporate orders are determined individually and will be communicated within your custom proposal or agreement.

Business days are Monday through Friday, excluding public holidays.

2. Shipping Methods & Estimated Delivery Timelines

We partner with reputable and reliable courier services to ensure your gifts are handled with the utmost care.

Standard Shipping:

  • Estimated Delivery: 3-7 business days after dispatch.
  • Availability: Nationwide shipping within India.

Express/Expedited Shipping:

  • Estimated Delivery: 1-3 business days after dispatch.
  • Availability: Available for select locations. Please check eligibility at checkout.
  • Recommendation: Ideal for urgent orders or time-sensitive occasions.

Specific Delivery Dates:

For many gifts, you may select a preferred delivery date during checkout. While we strive to meet these dates, they are estimates and subject to unforeseen circumstances (e.g., weather, courier delays). We recommend placing orders well in advance for critical dates.

3. Shipping Costs

Shipping costs are calculated at checkout based on several factors:

  • Order Value: Some orders may qualify for free standard shipping above a certain total value ("Free Standard Shipping on orders over ₹3000").
  • Destination: Delivery location impacts shipping rates.
  • Weight & Dimensions: Larger or heavier items may incur additional shipping costs.
  • Selected Method: Express options will have a higher charge than standard shipping.

All applicable shipping fees will be clearly displayed before you finalize your purchase.

4. Shipping Destinations

Your complete satisfaction is our highest priority. In the rare and unfortunate event that your gift arrives damaged, contains a manufacturing defect, or is not the item you ordered, we extend our sincerest apologies for the inconvenience.

Product Descriptions

  • Domestic Shipping: Nikrish Gifting currently ships throughout India, covering major cities and most pincodes.
  • International Shipping: At this time, we primarily focus on domestic deliveries. For international shipping inquiries, please contact our customer service team at enquiries@nikrishgifting.com. We will assess feasibility and provide a custom shipping quote. Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country, which are the responsibility of the recipient.

5. Order Tracking

We believe in transparency throughout your gifting journey.

  • Tracking Confirmation: Once your order has been dispatched from our facility, you will receive a shipping confirmation email.
  • Tracking Number: This email will contain your unique tracking number and a direct link to the courier's tracking portal, allowing you to monitor the real-time progress of your delivery.
  • Updates: Please allow up to 24 hours for tracking information to become active after receiving your confirmation.

6. Premium Packaging & Unboxing Experience

Every gift from Nikrish Gifting is meticulously prepared to ensure a memorable unboxing experience.

  • Protective Packaging: Gifts are secured within robust outer packaging to prevent damage during transit.
  • Signature Presentation: Inside, your gift will be nestled in our luxurious signature packaging, complete with elegant gift boxes, bespoke ribbons, and tasteful internal wrapping. Our commitment to presentation ensures your gift arrives not just intact, but exquisitely presented.

7. Delivery Attempts & Unsuccessful Deliveries

  • Delivery Attempts: Our courier partners typically attempt delivery 2-3 times. If a delivery attempt is unsuccessful, the courier will usually leave a notification with instructions for re-delivery or pickup.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address, recipient unavailability, or refusal to accept, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery. Refunds will not be issued for original shipping costs on undeliverable packages.

8. Lost or Delayed Shipments

While we strive for perfection in every delivery, unforeseen delays can occur.

Delayed Shipments:

If your order experiences significant delays beyond the estimated delivery window, please contact our customer service team. We will liaise with the courier to investigate the delay and provide you with updates.

Lost Shipments:

A package is considered lost if tracking information shows no movement for an extended period ([e.g., 10 business days] beyond the expected delivery date for standard shipping). In such cases, we will initiate a claim with the courier and, upon their confirmation of loss, will arrange for a replacement shipment or a full refund.

9. Recipient Responsibility for Delivery

It is the responsibility of the customer to ensure that the recipient’s address is accurate and complete, and that the recipient or an authorized person is available to receive the package at the time of delivery. Nikrish Gifting is not responsible for delays or non-delivery caused by incorrect address information provided by the customer or the unavailability of the recipient.

10. Corporate/Bulk Order Shipping Specifics

For corporate clients placing bulk orders, our shipping process is tailored to your specific needs:

  • Custom Logistics: We offer comprehensive logistical solutions, including shipping to multiple recipient addresses.
  • Consolidated Shipments: Options for consolidated shipments to a central location.
  • Dedicated Support: Your corporate gifting specialist will manage all shipping arrangements and provide detailed updates.
  • Contractual Terms: Shipping terms and timelines for corporate orders will be explicitly defined in your custom proposal or service agreement.

11. Force Majeure

Nikrish Gifting shall not be liable for any failure or delay in performance of its obligations under this policy if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. In such events, we will make reasonable efforts to notify you and mitigate the impact on your delivery.

13. Contact Us

For any questions regarding your order’s shipping status, our policy, or specific delivery requests, please do not hesitate to contact our dedicated team:

  • Email: info@nikrishgifting.com
  • Phone: +91 97729 77206
  • Online: Use our ‘Contact Us’ form on the website.

Your trust is our priority, and we are committed to delivering brilliance with every Nikrish Gifting package.